AI training for NDIS providers
We train support and admin staff to use AI on the writing that piles up after every shift. Three months, built around your own notes, reports and plans, delivered by Claude Certified Associates. Your team finishes the documentation on the day instead of taking it home.
Trusted by over 14,000 Australian businesses. Australian-owned since 2008, rated 4.8 from 229 Google reviews, and delivered by Claude Certified Associates.
The documentation burden in this sector is unusually high and almost entirely text, which is exactly where these tools are strongest. Every workflow keeps the worker as the person who checks and signs.
A worker's rough notes turned into a structured, objective progress note written against the participant's goals — for the worker to read, correct and sign. Written up in minutes, on the day, rather than reconstructed next week.
A complete first draft capturing sequence, actions taken and outcome in the structure your reporting requires, so a worker who has just had a distressing shift is editing a document rather than facing an empty form.
Years of case notes reduced to what has changed, what worked, what didn't, and what the evidence supports asking for. The reading that used to take an afternoon, done before the meeting starts.
Drafted from the participant's goals and your standard terms, in language the participant and their family can actually read — not a template with the names swapped.
A 40-page policy turned into a one-page, plain-English procedure for the floor. The version staff will actually follow, kept current as requirements change.
Updates to families, allied health and support coordinators drafted from the record in a consistent tone, so a coordinator writes once instead of nine times.
Documentation that is complete and contemporaneous as it goes, rather than tidied retrospectively in the weeks before an audit. The saving is the panic you don't have.
Three stages, each ending in something the team does differently on the next shift.
By the end of month one, workers are turning rough shift notes into finished, signed progress notes before they leave. This is the point where unpaid after-hours writing starts disappearing from the roster.
Month two turns those into shared templates the service runs on — the progress note, the incident report, the family update, the plan-review summary. Your best documenter's approach becomes everyone's, which is what makes quality consistent rather than person-dependent.
By month three your team is building simple agents that do the gathering — pulling a participant's history into a plan-review pack, or turning a month of notes into a progress summary against goals — with a worker verifying and signing. No coding involved.
Working with Ad On Group and Claude we were able to build a co work automation to assess our FB and Insta campaigns to see whats working and whats not. We can now cut underperforming social campaigns and focus on the ones working. The AI course plus the support we were able to build something that really makes a difference. Thanks Ad On Group and Claude!!
I did the AI course and it was spectacular 11/10, I couldn’t recommend it enough
I’ve been working through the AI training course for a couple of months now and it’s been really helpful! My client is happy with the increased productivity and they enjoy reading through the monthly progress report they receive. Highly recommended!
Rated 4.8 from 229 Google reviews.
Two questions come up immediately and we build the program around both. Participant information is sensitive information under the Privacy Act, so we cover which tools carry terms that make business use defensible, what has to be de-identified before it goes anywhere, and how to build a workflow where the sensitive detail never leaves systems you control.
On audit: AI drafts, the worker verifies and signs. That is the same accountability model as writing notes by hand, except the draft is more complete and it gets written on the day — which is stronger evidence, not weaker. Your service finishes with a written AI usage policy your quality team can sign off, drafted during the program.
Three months, 24 modules, around two hours a week, self-paced so it fits around disability services work rather than pulling anyone off the job for a day. It runs in three stages: getting fluent with the tools, automating the tasks that repeat, then building AI agents that handle a slice of a job end to end.
What we teach is tool-agnostic. Your team learns the thinking, then applies it in ChatGPT, Copilot, Gemini or Claude — so the skills survive whichever tool you standardise on next year.
For a provider, month one is progress notes and incident reports, and the agent most teams build first is the one that assembles a plan-review pack from years of case notes. 24 interactive modules over three months, around two hours a week — full of worked examples, videos and step-by-step instructions, and they keep growing as the tools do.
Month 1 Foundations get fluent
Advanced prompt engineering and context management. Claude Projects that hold everything about your business, so nobody re-explains it every time. Getting AI to work across your documents, images and screenshots. Building your first AI-powered workflow, end to end.
Month 2 Automating your tasks get your time back
Teaching AI your job. Custom Claude skills built around how your team actually works, plus a meta skill that writes the next ones. Claude Cowork and Claude in Chrome browser automations across the tools you already use, scheduled to run without anyone starting them.
Month 3 Agentic AI go autonomous
Handing whole jobs over. Building autonomous AI agents that carry out complete processes on their own — deciding what to do next, working across your tools, running start to finish without anyone watching — then an orchestrator agent that directs them all as one system.
Delivered by Claude Certified Associates — not generalists who added an AI workshop last year. Ad On Group has been running as an Australian business since 2008.
Every program includes it. This is the difference between a team that had AI training once and a team that keeps getting better at it while the tools keep changing.
24 interactive modules, self-paced, yours for life. The modules keep growing as AI does, so what your team learned last year does not quietly go out of date.
An hour each, one to one with a Claude Certified Associate, spent on your team's actual work rather than a curriculum. This is where the difficult, specific problems get solved.
Fresh sessions and podcasts on real business applications, released weekly — because the tools change monthly and a course recorded last year cannot keep up on its own.
A closed space to ask, share and show what is working, alongside staff from other Australian businesses using AI daily. Most people find the peer answers as useful as ours.
Get in touch and we'll show you how AI fits your service — where the documentation time goes, what three months looks like for a team your size, and what it costs. Or take the AI audit first: six questions, about a minute.
AI for NDIS providers: less time writing notes, without cutting corners — 1 December 2026, 12:30pm AEST. Free, online, 45 minutes, open to anyone. Documentation is most of the job. This session is about compressing the writing while keeping the record accurate, contemporaneous and attributable to the worker.
We're on the Gold Coast, we work across South East Queensland and Northern NSW, and we have an office in Adelaide. The program runs online and self-paced, so your team gets the same thing wherever they are.
Logan, Ipswich and the Gold Coast all carry substantial NDIS provider bases, and the documentation load scales with participant numbers rather than with back-office capacity. Northern NSW providers deal with the same paperwork across longer travel distances, which makes writing-up time even harder to find.
A workshop teaches awareness; three months changes behaviour. Support workers who sat through a workshop are back to writing notes the old way within a fortnight, because nobody built the habit on real shifts. Our program runs across three months on your own documentation, so by the end it is simply how the work gets done — and ongoing support keeps it current after that.
The Commission's concern is that records are accurate, contemporaneous and attributable to the worker — not which tool produced the first draft. A verified, signed note written on the day is stronger evidence than one reconstructed from memory a week later. We train the verification step explicitly, and your quality team signs off the workflow before it goes live.
It's quoted per team size, and the three months is a fixed cost rather than an open-ended engagement, so you know the total before you start. Tell us how many people you'd send and we'll give you the number, along with the documentation we'd expect to compress first so you can weigh it against the hours.
Most of the value lands on a phone, which is where they already are. The workflows start from a voice note or a few rough lines after a shift rather than assuming anyone sits at a desk — that's how this version of the program is built.
It compresses documentation time, not support time. Providers come to us to stop unpaid after-hours writing and reduce the turnover that comes with it, so the hours saved go back into the roster and into workers finishing on time.
Yes, and it's one of the more valuable things it does — the same information at the reading level and in the format a particular participant or family can take in, including in another language. That's a real accessibility gain, and the worker still verifies before it goes out.
Documentation load per worker is usually higher in small providers, because there's no back office absorbing it. The program is the same three months regardless of team size.
Take the audit and you'll know in a minute where your service stands and which documentation to start with. Or get in touch and we'll walk through the first month, including the privacy questions your quality team will want answered.
