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Product Terms and Conditions

Packages

Please note that from time to time well run special offers and there may be certain discounts applied to certain packages. Below pricing is our RRP for each package.

Ad On Hold Message Change: $510 excl GST once-off (see package inclusions on the packages page)

Ad On Hold Flexi Message: $80 excl GST per month – 12 month minimum term (see package inclusions on the packages page) There is a $200 ex once off set up fee

Ad On Hold Flexi - Self Install
$80 excl GST per month – 12 month minimum term (see package inclusions and definitions under ' Ad On Hold Flexi - Self Install' ) There is no set up fee.

Video Flexi: $200 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) There is a $200 ex once off set up fee

Brochure Campaign: $600 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) There is a $200 ex once off set up fee

Website – Illuminate: $250 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) There is a $200 ex once off set up fee

Website – Showcase: $375 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) There is a $300 ex once off set up fee

Ad On Review – Easy Rate: $100 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) There is a $100 ex once off set up fee

Ad On Review – Five Star: $250 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) There is a $200 ex once off set up fee

Google Ads Management: $400 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) – This price is for an existing customer special offer. There is a $200 ex once off set up fee. This is our monthly management fee only and does not include any PPC expenses with Google. You need to pay Google directly.

Blogging Package: $400 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page)

Ad On Group Stimulus Package - 2 Product: $400 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) – This price is for an existing customer special offer only and is a bundled package. There is a once off set up fee of $400 exl gst as outlined in the product brochure. This offer is only available to certain Ad On Group customers who qualify.

Ad On Group Stimulus Package - 3 Product: $500 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) – This price is for an existing customer special offer only and is a bundled package. There is a once off set up fee of $500 exl gst as outlined in the product brochure. This offer is only available to certain Ad On Group customers who qualify

Ad On Group Stimulus Package - 4 Product: $600 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) – This price is for an existing customer special offer only and is a bundled package. There is a once off set up fee of $600 exl gst as outlined in the product brochure. This offer is only available to certain Ad On Group customers who qualify

Ad On Group Stimulus Package - 5 Product: $700 excl GST per month – 12 month minimum term, then month by month thereafter (see package inclusions on the packages page) – This price is for an existing customer special offer only and is a bundled package. There is a once off set up fee of $700 exl gst as outlined in the product brochure. This offer is only available to certain Ad On Group customers who qualify.

The prices in the above packages are based on payment via credit card or direct debit payments. A fee of $10 excl gst per payment may be applied should monthly manual invoicing be required.

Ad On Hold Flexi

You may choose to edit your On Hold a maximum of once every three months, plus a Christmas Message each year. These edits do not accumulate, and an edit is a partial change to the On Hold, ie. new product/service inclusion, change of details, change of offer.

Please note your Ad On Hold Flexi product consists of the on hold message ( held on our Ad On Hold player and is what callers hear when you place them on hold ) and the greeting, after hours and IVR prompt messages which are held internally within your system. Once you have the message player installed it is easy for us to change your on hold message. Should you wish to change your greeting/IVR Prompts/after hours message, you would need to speak with your tech to install those messages. We will record your required messages as part of your Flexi package.

Installation of Ad On Hold message players for the Ad On Hold Flexi

Ad On Group use accredited Telco contractors to install message players. We cannot be held accountable for any loss or damage that may be caused by these installers. We arrange at our cost a technician to install the player with the on hold message. By providing a player there is typically no need for a technician every time you wish to change your on hold message as described above.

Returning Our Message player should you cancel your Flexi Package

You are required to return our message player should you cancel your Flexi package. Your monthly payment for your Ad On Hold Flexi package will only be cancelled once we receive our message player back from you. The cancellation process is covered under point 12.

Ad On Hold Message Players are provided by Ad On Group and remain the property of Ad On Group.

Ad On Hold Message change

This is a revamp or minor change to your existing Ad On Hold message. This is charged as a one-off fee and does not include a technician visit to install the voice files onto your phone system. It’s your responsibility to arrange this with your technician.

Ad On Hold Flexi - Self Install

Ad On Group will provide up to 4 message changes per annum. It is your responsibility to load the messages onto your phone system on an ongoing basis. Ad On Group will provide you with the voice files in a digital format for you or your technician to load. You will be requested to provide us with the details of your phone system type so that we can provide you the voice files in the correct format. We will email you the files.

We run customer base digital marketing campaigns to your customers, on your behalf every two months. By agreeing to this package, you are allowing us to run these campaigns to your customers on your behalf. You may make changes to your EDM every two months.

Ad On Group will not be held liable for any claims arising from these send outs.

SMS Credits for Brochure Campaign

Should you require more than the included amount of 500 texts every month, the cost per SMS is 15 cents excl GST. These can be purchased directly via our texting portal platform that you have access to. These do not accumulate if you do not use them.

Email credits

You may send to a maximum of 2500 email contacts per month. Should you require more email contacts, they are charged at $100 ex/ 5000 contacts per month. These do not accumulate if you do not use them.

Running Email/Text Campaigns

We will set up campaigns at the start of the project and get your approval of these. We will only send these approved campaigns. Should you deem it necessary at any stage, we may change a campaign, with consultation from both parties.

Your Video Flexi is up to 40 seconds in duration and is either motion graphics or animation.

You may change up to 10% of the total content every 2 months. These changes do not accumulate should you not use them.

We give you your video in a downloadable format to use as long as you are paying the monthly package subscription. Should you cancel your subscription, our hosting of the video will cease, but you must also cease the use of the video on all other platforms. Ad On Group will check this. Should you still wish to continue using your videos on any platform, you will be charged 30% of the original monthly package cost, until such time as you have removed the video/s from all online platforms.

Content Creation

We require all requested information from you at a point of acceptance in order for us to build your website. This includes (but is not limited to) pictures, branding, contact details, product and service details, company background information, registrar details with account number and password. Please be aware that you are paying for your website from a point of acceptance, so any delay for requested information may limit our ability to complete your website. We may also provide graphic content, should you not have any access to images and icons.

Hosting

We will host the website for you on our associated managed servers. We cannot be held responsible for any financial loss or damage should your hosting go down. Your website loading speed is dependent on the type of content you have on your website and we cannot be held responsible for dissatisfactory speeds. We will provide enough disc space and memory to allow optimal hosting.

Ongoing service

As part of your inclusions in your package you have quarterly changes. You may contact us to make the required changes or we may contact you. Unused changes do not accumulate over time. The nature of these changes, edits or additions include pictures, products, icons, and standard text. No more than 10% of the total content of the website may be changed at any one time. These may also include changes to your video.

Existing hosting supplier details

You must provide us with account details of your existing hosting platform, so we can take over the hosting and publish your website.

Domain Name Registrar Payments

On average, once every two years you are required to pay your chosen registrar for your website name. This is typically around $20. You are required to do ensure this happens and it is not part of this package

Email Hosting

These packages do not provide for email hosting. We will point your domain at your email platform. You will need to provide us all relevant information for us to do this. The information that we require from you is your email provider name, your account details and access to your account for the sole purpose of enabling us to point your web domain to your email account.

Security

Whilst we have all reasonable security protocol in place, we cannot be held responsible for any security breach on your website

Approvals

We require your written approval for all the written content we create for you. Should you not provide approval or guidance on this, you must be aware that you are paying a monthly subscription from the point of sale.
Once we have produced your website we will publish it on a test site for you to view. You have seven working days to provide us with any feedback in relation to any changes you may deem necessary.

If You Terminate

If you cancel your website payment we will discontinue to host your site. You will need to have another hosting platform ready for us to transfer your original website ( which is the website you had before we developed your new site ) across to.

Ownership of your site

Your Monthly subscription payments to us ensure that we transfer our ownership copyrights ( which is denoted by the copyright icon and your company name on the footer of every page of the website ) to your organisation to use for that monthly period. Ad On Group maintains all ownership of the developed material, this includes but is not limited to, the software code, the written content, and the developed graphics.

Easy Rate

You get 4 user licenses for 4 different mobiles with the Easy Rate with a 400 text allowance in total across the 4 licenses. Should you require more than the included amount of 400 texts every month, the cost per SMS is 10 cents excl GST. These can be purchased directly via our software portal platform that you have access to. These do not accumulate if you do not use them.

It usually, under normal circumstances, takes 1 day to set up your Ad On Review Easy Rate account for your business

Ad On Review - Five Star

We run customer base digital marketing campaigns to your customers to help customers to review your business, on your behalf after every interaction, on a weekly basis, or on a monthly basis. Which period we choose will be determined by how your business operates and your ability to provide us your customer details. By agreeing to this package, you are allowing us to run these feedback campaigns to your customers on your behalf.

Top Up SMS Credits for Ad On Review

Should you require more than the included amount of 500 texts every month, the cost per SMS is 10 cents excl GST. These can be purchased directly via our software portal platform that you have access to. These do not accumulate if you do not use them.

Providing the service

It usually, under normal circumstances, takes 10 days to set up your Ad On Review for your business

Ad on Group will set up and manage your Google adwords account. We will provide monthly reporting on account activity and make changes depending on google search activity.

You will have to pay Google directly for your PPC. ( Pay Per Click ) We will work within your budget as advised by you.

It usually takes 2 weeks to set your account up

Performance
Ad on Group cannot be held responsible for the fluctuation and variation in your keyword search performance. Search engine optimisation is dependent on search engine algorithms which are constantly changing. To this end, fluctuations in ranking can occur from time to time.

Information
Ad On Group requires clear guidance in writing of the key words and search terms you would like to target. We may require ongoing guidance for expansion purposes of new keyword search terms.

Access
If we do not look after your website, we will require administrative access to your website to perform this SEO service to you. This needs to be provided in a timely and ongoing fashion. We cannot be held responsible for any website underperformance or malfunction if we haven't built or don't maintain your website.

We will write monthly articles about your industry and business, based on quarterly briefings with you. We will write the content with SEO search terms in mind and will write up to 500 word articles.

It is your responsibility to load your blog onto your website. Should we have developed your website, we will load the blogs each month.

It usually takes 2 weeks to write each monthly article.

After the minimum term, the packages will continue to be billed on an ongoing month by month basis. Copyright and development rights are owned by the Ad On Group. Should for any reason the package, or part thereof, be cancelled by the customer post the 12 month minimum term, then the product or relevant products will be deactivated and taken offline.

Ad On Group assigns the usage rights of the developed material ( copy, code, graphics, software ) on a month by month basis to the customer. Should the customer fail to pay their subscription, Ad On Group will then withdraw those usage rights.

The Stimulus Packages are a combination of our products, after your minimum term, if you would like to remove one or more of any of the products that make up your package, the remaining products will be billed at the advertised price of the remaining package/s as outlined on our website package inclusions and prices.

Our packages include a one-off set up fee. This is charged along with your first monthly fee and outlined in the package inclusions.

Should you have completed your minimum term of your chosen product, you may cancel by following this process:

  1. Email in to cancellation@adongroup.com.au requesting in writing that you wish to cancel the specific product and providing your 30 day notice to cancel
  2. Allow up to 30 days for us to process your cancellation

If you have an Ad On Hold Flexi Package and have had an Ad On Hold message player installed at your premises, you will need to return our Ad On Hold message player along with following the above process. We cannot cancel your service until we have the Ad On Hold player returned.

After the minimum term, the selected packages will continue to be billed on an ongoing month by month basis. Copyright and development rights are owned by the Ad On Group. Should for any reason the package be cancelled by the customer post the 12 month minimum term, then the product will be deactivated and taken offline.

Termination By Ad on Group

The supplier is Ad On Group. We may for any reason terminate your service at any stage, for reasons beyond our control. Should this happen then your payment for this service would also cease.

Changes to your service outside of your inclusions

Should you require additional changes, outside of your package inclusions, this can only be purchased directly from us on a fee for service basis.

Should you need to make any changes to your service, these can be done by contacting Ad On Group.

Minimum Terms

As per the package inclusions outlined in Term 1.

Offensive material

You may not request any offensive or inappropriate advertising messages or video content. Should your request be deemed in any way offensive we will not produce or load any video and may withdraw your order. We reserve the right to refuse to provide any advertising service that is deemed offensive or inappropriate in any way.

Changes to your service

Cancelling your Existing customer offer package

Should you wish to notify us to cancel your service, this can be done by contacting Ad On Group at cancellation@adongroup.com.au. We will only accept cancellations in writing and some of the packages may attract Early Termination Charges. The process is outlined in term 3.

Useful contacts

Ad on Group Tel: 1300 055 091 Monday to Friday 9am-5pm AEST

Once we have received your order via our secure online shop, Ad On Group will engage with you to provision the service. We will produce the written advertising content for your chosen package and we will then get your approval before the chosen package is produced. Should you not approve our written content in a timely fashion, you need to be aware that you are paying for the service from the point of ordering.

It usually takes 2 weeks to complete and activate your videos.

It usually takes 5 working days for an Ad On Hold change (not including player install).

It usually takes 2 weeks to create your Blog.

It usually takes 2 weeks to create your Adwords account, optimise keywords, and design your ad.

It usually takes 4 weeks to create your Brochure Campaign.

It usually takes 8-10 weeks to create your website, so long as you have provided full access and content requirements.

Ad On Review usually takes 10 days to set up.

Our stimulus packages can vary but are based on the above normalised lead times.

All payments for packages are made by paying us through our online shop, either by credit card or direct debit, as per the package descriptions and pricing.

In the instance that a payment is not selected via direct debit or credit card, a charge of $10 excl GST per month may be actioned by us.

All monthly payments for packages begin from the point of sale acceptance, regardless of whether we are still awaiting content from you to finalise the package.

Definitions

The supplier is Ad On Group

The Customer is the Company that has engaged Ad On Group services for the provision and ongoing supply of the products in term 1 and from time to time other products

The service is the package that the supplier provides the customer. This package may require the customer to provide the supplier with their customer information.

1 Confidential Information


Confidentiality Obligations
1.1 Each party must:

  1. take all action reasonably necessary to maintain the confidentiality of the other party’s Confidential Information, including establishing and maintaining effective measures to safeguard that other party’s Confidential Information against theft, loss or unauthorised access, disclosure, reproduction or use;
  2. not disclose the other party’s Confidential Information to any person except as permitted under clause 1.2;
  3. not use, disclose or reproduce the other party’s Confidential Information for any purpose other than for the purposes of this agreement;
  4. notify the other party of any potential, suspected or actual unauthorised access, use reproduction or use of the Confidential Information that comes to its attention; and
  5. co-operate with the other party in any action that the other party may take to protect the confidentiality of its Confidential Information under this agreement.

Permitted Disclosures
1.2 A party may disclose the other party’s Confidential Information:

  1. to its directors, officers, agents, employees and related bodies corporate (and their directors, officers, agents, employees ) on a ‘need-to-know’ basis, provided that the party takes reasonable steps to ensure that they are aware of the confidential nature of the Confidential Information before disclosure is made;
  2. to any person with the other party’s prior written consent; or
  3. if required by law, any regulatory authority or the listing rules of any stock exchange where the party’s or a related body corporate's securities are listed or quoted.

Return of Confidential Information
1.3 Subject to clause 1.4 each party must upon the other party’s request, return or destroy (at the other party’s option) any of the other party’s Confidential Information in its or its representatives’ power, possession, custody or control.
1.4 Each party may retain:

  1. the Confidential Information to the extent and for the period in which it is required by that party for the purposes of performing its obligations or exercising its rights under this agreement; and
  2. one copy of the Confidential Information for the purposes of its quality assurance and record-keeping purposes provided it continues to comply with the obligations in this clause 8 in respect of such information.

Injunctive Relief
1.5 Each party acknowledges that monetary damages may not be a sufficient remedy for any breach of this clause 1 and each party is entitled to seek specific performance or injunctive relief (as appropriate) as a remedy for any breach or threatened breach by the other party, in addition to any other remedies available at law or in equity.
Public announcements
1.6 The Supplier must not make any press or other public announcements or releases about or relating to this agreement, without the prior written approval of the customer on such terms and conditions as the customer deems fit.

2 Privacy


2.1 The Supplier must, with respect to any Personal Information provided to, or obtained or accessed by, the Supplier in the course of providing the Services or otherwise in connection with this agreement:

  1. comply with all applicable Privacy Laws (whether or not the Supplier is an organisation bound by the Privacy Act);
  2. choose to be treated as an organisation bound by the Privacy Act under section 6EA of the Privacy Act during the Contact Term if the Supplier is a small business operator under the Privacy Act;
  3. collect, store, use, disclose or otherwise deal with customer Information in accordance with the Privacy Act and as directed by the customer, except to the extent that compliance with the direction would cause the Supplier to breach a Privacy Law;
  4. only use customer Information to the extent necessary to provide the Services or as expressly permitted under this agreement;
  5. not disclose customer Information to any person except:
    1. to Supplier’s personnel, but only to the extent necessary to perform their duties of engagement for the purposes of providing the Services or as expressly permitted under this agreement;
  6. immediately notify the customer if the Supplier becomes aware of any breach or alleged breach of the Supplier’s obligations under this clause and comply with any reasonable direction from the customer with respect to remedying that breach;
  7. take all reasonable steps to ensure that the customer information is protected against misuse and loss, and from unauthorised access, modification or disclosure, including undertaking any training of Supplier’s personnel as may be required.

3 Data


3.1 To the extent that the Supplier deals with or has exposure to the customer and/or third party Data, the Supplier must comply with the customer’s information management procedures and safeguards enforced from time to time, including those concerning the security of the customer’s and / or third party Data.
3.2 The Supplier must establish and maintain safeguards against the destruction, loss or unauthorised access, transfer or alteration of the customer’s data that it has in its possession.
3.3 If loss, corruption or reduction in the accessibility or usability of the customer’s data is caused or contributed to by the Supplier, the Supplier must, at its own cost and expense, restore such data using best practice data restoration techniques.
3.4 The Customer hereby grants to the Supplier a non-exclusive, non-transferable license to use its Data for the sole purpose of performing the agreed work.
3.5 The Supplier must not, without customer’s prior consent, use or develop the customers Data or make the customers Data available to the Supplier’s personnel or other third parties except to the extent that Supplier’s personnel or third parties need customers Data for the purposes of providing the Services.
3.6 The Supplier must promptly return the customers Data or destroy it so that it is irretrievable;

  1. if required by the customer on a termination of the service; or

3.7 The Supplier must not:

  1. assert any lien or other right against or to the customers Data; or
  2. sell, lease, transfer, convert, dispose of, or otherwise commercialise or exploit the Data (including conducting any data mining or other data analysis activities).

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