Ad On Hold

Every phone call is an opportunity.

Your customers are already calling. Why not make every second count? Ad On Hold helps businesses transform caller waiting time into a valuable communication and marketing channel.

Get in touch
On-hold messaging studio
The problem

Silence and beeps are a wasted moment.

Callers sit in silence or hear generic beeps and hang up.
You miss the chance to promote products to a captive audience.
The same questions get asked on every call.
Your phone experience doesn’t match your brand.
Ad On Group staff handling calls on the office floor
The solution

Turn hold time into brand time.

Ad On Hold transforms caller waiting time into a valuable communication and marketing channel — professionally produced messaging that promotes, informs and reassures your callers while they wait.

What it does

Make every call work harder.

Promote productsAnswer common questionsEducate customersStrengthen your brandBetter caller experience
How it works

From script to on the line.

A simple, fully-managed process to get professional on-hold messaging working on your phones.

01
Brief

We learn your business, offers and the questions your callers ask most.

02
Script

We write messaging tailored to your brand and choose the right professional voice.

03
Produce

We record and produce your audio in formats ready for your phone system.

04
Refresh

We keep your messages current as your promotions and information change.

Captive
audience on every call
Since 2008
trusted by thousands
Fully produced
scripting & voiceover
Packages

Choose your package.

Monthly plan

Flexi

$88incl GST per month

12 month minimum term

Includes

  • Ad On Hold message
  • An afterhours message
  • Up to 3 IVR prompts
  • 1 change to the on hold message per annum

Includes script writing, voiceover and production. File format to suit your phone system.

Get in touch

* Please note we do not install messages onto your phone system.

Once-off

Minor Change

$544incl GST

This is a minor change to your on hold message. The message will be rewritten with your desired changes, and the file will include voiceover and production.

Get in touch

* Please note we do not install messages onto your phone system.

Once-off

Message revamp

$1,089incl GST

This is a total overhaul to your on hold message. The message will be rewritten with your desired changes, and the file will include voiceover and production.

Get in touch

* Please note we do not install messages onto your phone system.

Ad On Hold (a division of Ad On Group) is Telstra’s official on-hold message provider. See Telstra’s reference (PDF)

FAQs

Questions, answered.

What’s included in an on-hold package?

Professionally scripted and voiced messaging tailored to your business, with updates as your offers and information change.

Will it work with our phone system?

Yes — our messaging is delivered in formats compatible with the major phone and VoIP systems.

How often can we update the messages?

As often as your plan allows — we keep your content current with your promotions and seasonal changes.

Can you match our brand voice?

Definitely. Scripting and voice selection are chosen to reflect your brand and the experience you want callers to have.

Terms & conditions

On-hold messaging services are provided by Ad On Group. Scope, message counts, update frequency and timeframes are confirmed in your individual proposal. Compatibility depends on your phone system. Full terms are available on request and via the Ad On Group website.

Get started

Ready to make every call count?

See Ad On Hold in detail and get a quote.

Get a quote →