FAQs

Frequently asked questions

Ad On Workforce

Offshore staffing questions

Hiring, onboarding, managing and paying for offshore staff.

What services do you offer?+
Ad On Workforce offers Personal / Executive assistants, general admin, finance admin, customer service, data entry, social media staff, bespoke repeat process staff.
Is your staff based in the Philippines and South Africa?+
Yes, our team of highly skilled and experienced staff is based in the Philippines and South Africa.
Can you provide customised services to meet my business needs?+
Yes, we offer flexible and customised services to meet the specific needs of your business, providing the job description is a repeatable, easily trainable process.
How do you ensure the quality of your services?+
Our team of experts is fully trained and experienced in their respective fields. We use the latest technologies and tools to deliver fast, accurate, secure, and reliable results.
How much do your services cost?+
Our pricing varies depending on the type and scope of services you require. Contact us to discuss your specific needs and receive a quote, or look at our standard packages on our website.
What are your payment options?+
We accept monthly direct debit bank transfer payments. We bill 2 weeks in advance.
Do you offer a trial period?+
No. However, we only require 60 days to terminate the staffing arrangement.
How do you manage communication with your clients?+
We use a variety of communication methods, including email, phone, video conferencing, and chat to ensure seamless communication with our clients.
Can you provide 24/7 support?+
No, Australian business hours support to meet the needs of your business.
Do you sign confidentiality agreements with your clients?+
Yes, we sign confidentiality agreements with all of our clients to protect their privacy and sensitive information.
What industries do you serve?+
We serve a wide range of industries, including finance, healthcare, retail, and more.
How do you screen and train your staff?+
Our staff undergoes a rigorous screening and training process ( in conjunction with you ) to ensure they have the skills and expertise needed to deliver top-notch services.
How do you handle security and privacy concerns?+
We take security and privacy very seriously and implement strict measures to protect our client’s sensitive information.
How do you handle client feedback and concerns?+
We value our clients’ feedback and concerns and have processes in place to address them in a timely and effective manner.
Do you provide services for both small and large businesses?+
Yes, we provide services for businesses of all sizes.
What software and tools do you use to deliver your services?+
We use a range of software and tools, including but not limited to, Microsoft Office, G Suite, and more.
How do you ensure the accuracy of your data entry services?+
Our team of experts follows strict processes and quality control measures to ensure the accuracy of our data entry services.
Can you provide support service for me via phone, email, and chat?+
Yes, we offer support for customer service via phone, email, and chat as part of our customer service offerings.
Is there a contract?+
No, there is only a required 60-day notice period.
How does leave work? (Annual, Sick, Maternity, Public holidays)+
This is covered in the employment agreement but is broadly in line with the process and regulations followed in Australia. Staff will generally have local Australian public holidays off.
What’s the staff training process and what’s my involvement?+
We have an everyday training period for the first 2 weeks in conjunction with you, our local team in Australia and your Philippine staff member. Once this initial period is over, training is weekly.
What’s the onboarding process?+
We have a first-day process that includes induction to your business, software and IT onboarding.
What’s the process if the staff member is not performing?+
Your local account manager will liaise with the Philippine management and yourself to put a PIP together and manage the process from start to finish.
What happens if my staff member resigns?+
We will find you a suitable replacement ASAP and not charge you the once-off setup fee.
How can I see my staff member’s daily activity and workflow visibility?+
We use real-time software to show task activity from your staff member’s computer.
What is pro rata invoicing and how does it work?+
Pro rata invoicing is our billing method based on the commencement date of your Ad On Workforce staff member/s. It applies when your staff member/s start/s on a day other than the first day of the month. The first invoice for the Staffing Fee and any Add-on Services will cover the period from the staff member’s commencement date to the end of that month. However, if the staff member commences within 5 days of the end of the month, the first invoice will cover the commencement date to the end of the following month. This approach ensures that we don’t send small invoices for a few days of fees and instead combines a full month’s charges along with the days worked in the commencement month.
Ad On Digital

Ad On Digital questions

Websites, SEO, Google Ads, Facebook, blogs, brochure campaigns, video and reviews.

Ad on Review

What Happens After I Place My Order?+
Our project team will engage with you to set up your Ad On Review account. Your project manager will set up auto info gather mechanisms
When Does My Subscription Billing Start?+
When the order is placed. The set up fee and the first months subscription is deducted from your nominated bank account
How Long Does It Take To Set Up And Start Getting Reviews And Do You Help Get Reviews On My Behalf?+
Under normal circumstances, it takes 5-7 days before review requests will start being sent out. We help get reviews for you if you have chosen the Five Star Package
Do You Provide Support To Use The Software+
Yes
Do You Help Set Up And Manage Google Business And What’s The Process+
Yes, as an extra to our packages
Can You Help With Setting Up My Facebook Account, So People Can Review My Business There?+
Yes
Is Your Software An Overseas White-Label?+
No, we are an Australian designed and managed software
How Do I Buy More SMS?+
You can buy these directly in the SMS top up area in the software
Do My SMS Credits On The Five Star Package Accumulate If I Don’t Use Them?+
No.
If I Provide My Customer Details For You To Help Me Send Review Requests, is this Information Safe?+
Yes, your customers details are safe in our hands. Privacy and data security is of paramount importance to us please see our full policy here

Google Ads Management

Do I need an account for Adwords with Google and who sets that up?+
Yes you do and Ad On Group will help set this up with you
Who pays Google for the cost per click and how does this happen?+
You do. When your account is set up, you will need to put your credit card details into the payment section, so Google can charge you directly.
How does my Google budget work and How much does a click cost me?+
Different search terms or words cost different amounts depending on how popular they are in a particular area. Google uses a bid system. Click costs vary from a few cents per click up to multiple dollars
What is a click?+
When someone sees your Ad and clicks on it to be taken to your landing page or website.
What does the Ad On Group monthly management get me?+
Finding the right search terms or words in your market at the best price takes expertise. Our account managers are constantly optimising the search terms to provide the best possible outcome. We also provide monthly reports
How long does it take to set up?+
2-4 weeks
Who designs the concept and display ad?+
Ad on Group does

Finder SEO

Do I get a monthly report showing my ranking progress for my most important search terms?+
Yes, you get a full breakdown of how your keywords are ranking each month
Do I have an account manager in Australia who I can communicate with?+
Yes, they will have regular contact with you
How long does it take before I can start to see results of improved rankings?+
We usually start seeing results at the 3 - 6 month mark ( depending on the initial audit we do, as there may be substantial fixes needed first before ranking can occur )
If I have had previous SEO work done on my website, can Ad On Group build on this?+
Yes
What will the initial strategy, audit and roadmap show me?+
We see what needs to be done and set out a plan to share with you. Which keywords, what needs to happen on your website, what needs to happen off your website, what blogs we need to write. All laid out in a timeframe.
My package includes a 400 word blog every 2 months, do I have to do anything and why is this important?+
No, we write and load your blogs. They are important because they cover topics about your business and industry that people search for. If they do a search, simply put, your website should show up. Google also loves websites with new, relevant, regular content.
Is there a minimum term?+
Yes, like all of Ad On Group’s marketing packages there is a 12 month minimum term, and then it is on a month by month basis.

Websites

How Long Will My Website Take To Complete?+
Under normal circumstances, should you approve your content in a timely fashion, it takes 8-10 weeks
Do I Have To Write Any Content For My New Website?+
No, we have professional writers that take care of all the creative writing. All you need to do is approve it!
I Understand My Website Package Includes Regular Updates, How Does This Work?+
You can make regular changes (up to 12 changes annually) to content, typically, pictures, text, banners, icons. We allow up to 10% of your total website to be changed at any one time. The best way for you to manage your change requirements is to note them down so you form a list of the changes and collectively we can then discuss and implement the changes all at one time. Changes do not accumulate over time.
What’s The Process After Sign Up?+
First we will do an on boarding meeting, then we produce the content and get your sign off. Once we have this, we develop your site in our development environment and put it live with your approval
Will My New Website Be Mobile Optimised And Secure?+
Yes
Is My Website Indexed With Google And Content Written So It Can Be Found On Google Searches?+
Yes
When Does Payment Start?+
When you place your order the first monthly payment and a set up fee are taken straight away. This will ensure the your job is set up and work on your website can begin
Do You Keep Me Updated On The Progress Of My Website?+
Yes, we provide regular updates throughout the production and launch of your website in addition to ongoing monthly performance reports.

Blogs

Who comes up with the topics, concepts and content of my blog?+
Ad On Group does, in conjunction with your input
How do blogs help people who are searching find my business?+
When we write blogs, we index them with Google, ( if we manage your website ) so when people are searching for products, services or advice, your blog should show if it is relevant to that search.
What is search engine tagging and how does it work?+
Certain words or phrases are listed in Google’s directory, so when people search Google’s algorithms
Who loads my blogs onto my website?+
If you look after your own website ( or have another company ) it is your responsibility to load and index your blog. If we look after your website, we will do it for you.
How else can I use my blog?+
You could send them out to your customer base as newsletters or put them on your facebook page

Brochure Campaign

Who comes up with the topics, concepts and content of my brochure?+
Ad On Group does, in conjunction with your input
Do I get monthly reporting on who opens my brochure and any actions that are taken?+
Yes you do
Is my customer data safe?+
Yes, please refer to our data protection and security policy here
Who manages customers who unsubscribe?+
We do
I get up to 500 included text message sends or up to 2500 email contacts per 2 months, what happens if I want more?+
You can purchase extra texts at 15c excluding GST per text. You can purchase additional email contacts at the following rates: 2501 - 5000 contacts = $100 excluding GST 5001 - 10,000 contacts = $180 excluding GST 10,001 - 15,000 contacts = $260 excluding GST 15,001 - 25,000 contacts = $400 excluding GST 25,001 - 50,000 contacts = $650 excluding GST

Video Flexi

Do I Have To Write Any Content For My New Video?+
No
I Understand My Video Flexi Package Includes Updates every 2 months should they be required, How Does This Work?+
You would need to contact us and let us know what you would like changed. You can change up to 10% of your video at any one time. Typically things like an offer, a new product or service.
What’s The Process After Sign Up?+
We write your script, which you approve, we then produce the video with voice over and send it to you in the form of a high def MP4.
Can I get help to upload my video onto various online platforms?+
Yes
When Does Payment Start?+
From the point of sign up
Do You Keep Me Updated On The Progress Of My video?+
Yes

Stimulus Marketing Packages

Who are my ongoing point of contacts for my online marketing stimulus package?+
Your marketing manager is your key contact for strategic conversations and your project manager is your contact for any deliverables.
Do you provide reporting on how each product in the package is performing for my business?+
Yes, each product within the stimulus package has its own reporting which we provide either monthly, 2 monthly or quarterly.
What happens after signup?+
First you have a video meeting with your project manager to discuss any specifics and where we present your marketing strategy to you and run you through the process. We then get your various products started or set up from there.
Does my marketing manager speak to me regularly?+
Yes, we contact you quarterly to discuss upcoming marketing strategies, improvements, your results and new trends.
How long before all aspects of my stimulus package are up and running?+
Depending on what you have chosen, it can take up to 8 weeks, but on average, if there are no delays with your approvals it is generally 4-6 weeks.
Is there a minimum term for the stimulus packages?+
Yes, it’s 12 months.
Can I change different eligible stimulus products in and out of my stimulus package?+
Yes, after your 12-month minimum term you may change eligible products.
What’s the once off setup cost for?+
It is used to book, allocate and pay for resources to begin your job.
Do I own any of the developed material at any stage? ( ie website, software, written material, graphic design, code )+
Ad on Group, as part of your monthly subscription, assign all copyright and development rights for you to on a monthly basis. Software subscriptions do not allow for ownership as developed material is constantly changing, evolving and being updated.
What happens after the 12-month minimum term?+
Your package is billed on a month by month basis
Can I downgrade my stimulus package to less eligible product inclusions after my minimum term?+
Yes

Facebook Packages

Will I receive regular reporting to see how the Facebook Ads are performing?+
Yes, you will receive monthly reports outlining your ads and how they are tracking.
Is there an account manager in Australia I can get in touch with if I have any questions?+
Yes, we will regularly communicate with you to ensure you’re always kept in the loop.
My website is managed by another company, can I still get Facebook Ads with Ad On Group?+
Yes, but you will just need to ensure your website team can upload the Meta Pixel and/or Landing Page for your ads.
I’m already doing Google Ads, is there any point in getting Facebook Ads too?+
Facebook Ads are great for advertising products and services to a chosen specific audience when they aren’t necessarily searching for them. By combining Facebook Ads with your existing Google Ads, you will ultimately boost brand awareness even further and strengthen remarketing campaigns.
Is there a minimum term?+
Yes, like all of Ad On Group’s marketing packages there is a 12-month minimum term, and then it is on a month-by-month basis.
Privacy & data protection

Privacy and Data Protection Policy

At Ad On Workforce, we take the protection of personal and client data very seriously. This privacy and data protection policy outlines our commitment to ensuring the security of all data entrusted to us, including information about our data collection and use practices, data storage standards, clean desk policy, onsite monitoring and management, in-office work requirements, task and screen tracking software, single login via our secure software, disclosure of information, data security, data retention, and updates to this policy.

Data Collection and Use

We collect and use personal information only for the purposes of providing our outsourcing services. This includes information such as names, email addresses, and other contact details, as well as job-related information such as performance metrics and work assignments. We use task and screen tracking software to monitor the progress of work and ensure quality assurance. We also use a single login via our secure software to ensure only authorised users can access data.

Data Storage Standards

All data collected by Ad On Workforce is stored securely on servers located in Australia. Our data storage facilities are designed to meet industry best practices for data security and protection, including firewalls, intrusion detection and prevention systems, and regular security updates and patches. We also require all of our employees to undergo background checks before they are allowed access to any data, and all data is encrypted in transit and at rest.

Clean Desk Policy

We have a strict clean desk policy in place to ensure that sensitive information is not left unsecured on employees’ desks. This policy requires that all employees clear their desks of sensitive information at the end of each workday, and ensures that no sensitive information is left unsecured in our offices.

Onsite Monitoring and Management

To ensure the security of all data and protect against unauthorised access, we have a tight onsite monitoring and management system in place. Our staff are monitored by supervisors and managers who are physically present in our offices, and we do not allow remote access to our systems. We also require that all work is conducted in our offices, and do not allow employees to work from home or other remote locations.

Task and Screen Tracking Software

We use task and screen tracking software to monitor the progress of work, ensure quality assurance, and provide clients with transparency into the work being done for them. This software tracks the time spent on tasks and takes screenshots of the employees’ screens to ensure that work is being done efficiently and accurately.

Single Login via Our Secure Software

We use a single login via our secure software to ensure only authorised users can access data. This login requires two-factor authentication and is only accessible by employees who have undergone a background check and have been authorised to access data.

Disclosure of Information

We do not disclose any personal or client information to third parties without prior consent, except in cases where we are required to do so by law or to protect the safety and security of our clients and their customers. We also have a client experience team in place to handle any questions or concerns our clients may have regarding their data privacy and protection.

Data Security

We take extensive measures to ensure the security of all information entrusted to us. This includes the use of secure systems and software, regular security updates and patches, and strict access controls. We also provide regular security training and awareness to all our staff to ensure they are aware of the importance of data security.

Data Retention

We retain all personal and client data only for as long as necessary to provide our outsourcing services, or as required by law. After this period, all data is securely deleted and destroyed.

Updates to this Policy

We may update this privacy and data protection policy from time to time to reflect changes in our practices and policies. We encourage all clients to review this policy periodically to stay informed about how we protect personal and client data. Any updates to this policy will be posted on our website and will be effective immediately upon posting.

Contact Us

If you have any questions or concerns regarding our privacy and data protection policy, please contact us. We are committed to protecting the privacy and security of all personal and client data and will do our best to address any concerns you may have.

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