Product Conditions

1. Packages

Ad On Hold Message Change: $510 excl GST once-off (see package inclusions on the packages page)

Ad On Hold Flexi Message: $80 excl GST per month – NO CONTRACT (see package inclusions on the packages page)

Ad On Digital Video Flexi: $100 excl GST per month – NO CONTRACT (see package inclusions on the packages page)

Dynamic Email Signatures: $10 excl GST per month – NO CONTRACT (see package inclusions on the packages page)

Video Boost Plus: $275 excl GST per month – 6 month minimum term (see package inclusions on the packages page)

Video Campaign: $310 excl GST per month – 6 month minimum term (see package inclusions on the packages page)

Website – Illuminate: $195 excl GST per month – 6 month minimum term (see package inclusions on the packages page)

Website – Showcase: $325 excl GST per month – 6 month minimum term (see package inclusions on the packages page)

2. Set Up Fees

Our packages include a one-off set up fee. This is charged along with your first monthly fee and outlined in the package inclusions.

3. Videos and Ad on Hold

Ad On Hold Flexi

You may choose to edit your On Hold a maximum of once every three months, plus a Christmas Message each year. These edits do not accumulate, and an edit is a partial change to the On Hold, ie. new product/service inclusion, change of details, change of offer.

Please note your Ad On Hold Flexi product consists of the on hold message ( held on our Ad On Hold player and is what callers hear when you place them on hold ) and the greeting, after hours and IVR prompt messages which are held internally within your system. Once you have the message player installed it is easy for us to change your on hold message. Should you wish to change your greeting/IVR Prompts/after hours message, you would need to speak with your tech to install those messages. We will record your required messages as part of your Flexi package.

Installation of Ad On Hold message players for the Ad On Hold Flexi

Ad On Group use accredited Telco contractors to install message players. We cannot be held accountable for any loss or damage that may be caused by these installers. We arrange at our cost a technician to install the player with the on hold message. By providing a player there is typically no need for a technician every time you wish to change your on hold message as described above.

Returning Our Message player should you cancel your Flexi Package

You are required to return our message player should you cancel your Flexi package. Your monthly payment for your Ad On Hold Flexi package will only be cancelled once we receive our message player back from you. The cancellation process is covered under point 12.

Ad On Hold Message change

This is a revamp or minor change to your existing Ad On Hold message. This is charged as a one-off fee and does not include a technician visit to install the files onto your phone system. It’s your responsibility to arrange this with your technician.

4. Video Boost

We run paid social media campaigns for your every two months. You may make changes to your Facebook campaign and video every two months.

Running Facebook/Instagram campaigns

We will need campaign manager access to run paid Facebook campaigns. This only allows us to run paid campaigns and nothing else. We do not post content onto your social media feeds. Monthly campaign spend is paid by Ad On Group to Facebook and spend is depended on Facebook’s calculator of potential targeted audience reach. Reporting is based on Facebook’s campaign reporting tool.

Facebook Impressions

This is the Facebook measure of the number of times your campaign is viewed. Ad On Group cannot be responsible for the final number of Facebook impressions you receive.

5. Video Campaign

We run customer base digital marketing campaigns to your customers, on your behalf every two months. By agreeing to this package, you are allowing us to run these campaigns to your customers on your behalf. You may make changes to your EDM and video every two months

SMS Credits for Video Campaign

This is only relevant to the video campaign. Should you require more than the included amount of 500 texts every two months, the cost per SMS is 15 cents excl GST. These can be purchased directly via our texting portal platform that you have access to. These do not accumulate if you do not use them

Email credits

You may send to a maximum of 2500 email contact per two months. These do not accumulate if you do not use them. Should you require more than this, you will be charged a fee for this service.

Running Email/Text Campaigns

We will set up three campaigns at the start of the project, for a six month period, and get your approval of these. We will use these agreed campaigns every two months. Should you deem it necessary at any stage we may change a campaign, with consultation from both parties.

6. Video Ownership

We give you your video in a downloadable format to use as long as you are paying the monthly package subscription. Should you cancel your subscription, you must cease the use of these videos on all platforms. Ad On Group will check this. Should you still wish to continue using your videos on any platform, you will be charged 30% of the original monthly package cost, until such time as you have removed the video/s from ALL online platforms.

7. Websites

Content Creation

We require all requested information from you at a point of acceptance in order for us to build your website. This includes (but is not limited to) pictures, branding, contact details, product and service details, company background information, registrar details with account number and password. Please be aware that you are paying for your website from a point of acceptance, so any delay for requested information may limit our ability to complete your website.

Hosting

We will host the website for you on our associated managed servers. We cannot be held responsible for any financial loss or damage should your hosting go down. Your website loading speed is dependent on the type of content you have on your website and we cannot be held responsible for dissatisfactory speeds. We will provide enough disc space and memory to allow optimal hosting

Ongoing service

As part of your inclusions in your package you have quarterly changes. You may contact us to make the required changes or we may contact you. Unused changes do not accumulate over time. The nature of these changes and edits include pictures, products, icons, and standard texts. No more than 10% of the total content of the website may be changed at any one time. These include changes to your video.

Existing hosting supplier details

You must provide us with account details of your existing hosting platform, so we can take over the hosting and publish your website.

Domain Name Registrar Payments

On average, once every two years you are required to pay your chosen registrar for your website name. This is typically around $20. You are required to do ensure this happens and it is not part of this package

Email Hosting

These packages do not provide for email hosting. We will point your domain at your email platform. You will need to provide us all relevant information for us to do this. The information that we require from you is your email provider name, your account details and access to your account for the sole purpose of enabling us to point your web domain to your email account.

Security

Whilst we have all reasonable security protocol in place, we cannot be held responsible for any security breach on your website

Approvals

We require your written approval for all the written content we create for you. Should you not provide approval or guidance on this, you must be aware that you are paying a monthly subscription from the point of sale.

Once we have produced your website we will publish it on a test site for you to view. You have seven working days to provide us with any feedback in relation to any changes you may deem necessary. Should we not hear from you, your website will be published live. Due to the fact that all our website packages include ongoing changes, you may at any time in the first quarter make any changes you require.

8. Payments

All payments for packages are made by paying us through our online shop, either by credit card or direct debit, as per the package descriptions and pricing.

In the instance that a payment is not made, a charge of $10 excl GST per month will be actioned by us.

All monthly payments for packages begin from the point of sale acceptance, regardless of whether we are still awaiting content from you to finalise the package.

9. Providing the service

Once we have received your order via our secure online shop, Ad On Group will engage with you to provision the service. We will produce the written advertising content for your chosen package and we will then get your approval before the chosen package is produced. Should you not approve our written content in a timely fashion, you need to be aware that you are paying for the service from the point of ordering.

It usually takes 7-10 working days to complete and activate your videos.

It usually takes 1-2 working days for an Ad On Hold change (not including player install).

It usually takes 14 working days to create your Video Boost.

It usually takes 14 working days to create your Video Campaign.

It usually takes 14 working days to create your website, so long as you have provided full access and content requirements.

10. General

The supplier is Ad On Group. We may for any reason terminate your service at any stage, for reasons beyond our control. Should this happen then your payment for this service would also cease.

Changes to your service outside of your inclusions

Should you require additional changes, outside of your package inclusions, this can only be purchased directly from us on a fee for service basis.

Should you need to make any changes to your service, these can be done by contacting Ad On Group.

Minimum Terms

As per the package inclusions outlined in Term 1.

Offensive material

You may not request any offensive or inappropriate advertising messages or video content. Should your request be deemed in any way offensive we will not produce or load any video and may withdraw your order. We reserve the right to refuse to provide any advertising service that is deemed offensive or inappropriate in any way.

Changes to your service

Cancelling your Existing customer offer package

Should you wish to notify us to cancel your service, this can be done by contacting Ad On Group at info@adongroup.com.au. We will only accept cancellations in writing and some of the packages may attract Early Termination Charges.

Useful contacts

Ad on Group Tel: 1300 055 091 Monday to Friday 9am-5pm AEST

11. After the Minimum Term

After the minimum term, the following products:

Video Boost Plus: $275 excl GST per month – 6 month minimum term (see package inclusions on the packages page)

Video Campaign: $310 excl GST per month – 6 month minimum term (see package inclusions on the packages page)

Website – Illuminate: $195 excl GST per month – 6 month minimum term (see package inclusions on the packages page)

Website – Showcase: $325 excl GST per month – 6 month minimum term (see package inclusions on the packages page)

will continue to be billed on an ongoing month by month basis. Copyright and development rights are owned by the Ad On Group. Should for any reason the package be cancelled by the customer post the 6 month minimum term, then the product will be deactivated and taken offline.

12. Cancellation Process

Should you have an eligible package with no minimum term, you may cancel by following this process:

  1. You will have to call us on 1300055091 to request a cancellation form
  2. We will send you the form to fill out
  3. Submit your fully completed form to info@adongroup.com.au
  4. Allow up to 30 days for us to process your cancellation