Frequently Asked Questions:
Ad On Workforce

Yes, our team of highly skilled and experienced staff is based in the Philippines.

Yes, we offer flexible and customised services to meet the specific needs of your business, providing the job description is a repeatable, easily trainable process.

Our team of experts is fully trained and experienced in their respective fields. We use the latest technologies and tools to deliver fast, accurate, secure, and reliable results.

Our pricing varies depending on the type and scope of services you require. Contact us to discuss your specific needs and receive a quote, or look at our standard packages on our website.

We accept monthly direct debit bank transfer payments. We bill 2 weeks in advance.

No. However, we only require 45 days to terminate the staffing arrangement.

We use a variety of communication methods, including email, phone, video conferencing, and chat to ensure seamless communication with our clients.

No, Australian business hours support to meet the needs of your business.

Yes, we sign confidentiality agreements with all of our clients to protect their privacy and sensitive information.

We serve a wide range of industries, including finance, healthcare, retail, and more.

Our staff undergoes a rigorous screening and training process ( in conjunction with you ) to ensure they have the skills and expertise needed to deliver top-notch services.

We take security and privacy very seriously and implement strict measures to protect our client's sensitive information.

We value our clients' feedback and concerns and have processes in place to address them in a timely and effective manner.

Yes, we provide services for businesses of all sizes.

We use a range of software and tools, including but not limited to, Microsoft Office, G Suite, and more.

Our team of experts follows strict processes and quality control measures to ensure the accuracy of our data entry services.

Yes, we offer support for customer service via phone, email, and chat as part of our customer service offerings.

No, there is only a required 45-day notice period.

This is covered in the employment agreement but is broadly in line with the process and regulations followed in Australia. Staff will generally have local Australian public holidays off. After 12 days of leave, your monthly bill will be adjusted pro-rata to not pay for any leave excess.

We have an everyday training period for the first 2 weeks in conjunction with you, our local team in Australia and your Philippine staff member. Once this initial period is over, training is weekly.

We have a first-day process that includes induction to your business, software and IT onboarding.

Your local account manager will liaise with the Philippine management and yourself to put a PIP together and manage the process from start to finish.

We will find you a suitable replacement ASAP and not charge you the once-off setup fee.

We use real-time software to show task activity from your staff member's computer.

Pro rata invoicing is our billing method based on the commencement date of your Ad On Workforce staff member/s. It applies when your staff member/s start/s on a day other than the first day of the month. The first invoice for the Staffing Fee and any Add-on Services will cover the period from the staff member's commencement date to the end of that month. However, if the staff member commences within 5 days of the end of the month, the first invoice will cover the commencement date to the end of the following month. This approach ensures that we don't send small invoices for a few days of fees and instead combines a full month's charges along with the days worked in the commencement month.