Ad On Hold Message Change: $510 excl GST once-off (see package inclusions on the packages page)
Ad On Hold Flexi Message: $80 excl GST per month – NO CONTRACT (see package inclusions on the packages page)
Ad On Digital Video Flexi: $100 excl GST per month – NO CONTRACT (see package inclusions on the packages page)
Dynamic Email Signatures: $10 excl GST per month – NO CONTRACT (see package inclusions on the packages page)
Video Boost Plus: $275 excl GST per month – 6 month minimum term (see package inclusions on the packages page)
Video Campaign: $310 excl GST per month – 6 month minimum term (see package inclusions on the packages page)
Website – Illuminate: $195 excl GST per month – 6 month minimum term (see package inclusions on the packages page)
Website – Showcase: $325 excl GST per month – 6 month minimum term (see package inclusions on the packages page)
Our packages include a one-off set up fee. This is charged along with your first monthly fee and outlined in the package inclusions.
You may choose to edit your video a maximum of once every two months. These edits do not accumulate, and an edit is a partial change to the original video ie. new product/service inclusion, change of details, change of offer. Price on application for whole video revamps. You may keep your original versions of your video.
Ad On Hold Flexi
You may choose to edit your On Hold a maximum of once every three months, plus a Christmas Message each year. These edits do not accumulate, and an edit is a partial change to the On Hold, ie. new product/service inclusion, change of details, change of offer. Price on application for whole video revamps.
Installation of Ad On Hold message players for the Ad On Hold Flexi
Ad On Group use accredited Telco contractors to install message players. We cannot be held accountable for any loss or damage that may be caused by these installers. We arrange at our cost a technician to install the player with the on hold message. By providing a player there is typically no need for a technician every time you wish to change your message.
Ad On Hold Message change
This is a revamp or minor change to your existing Ad On Hold message. This is charged as a one-off fee and does not include a technician visit to implement the files we record onto your phone system. It’s your responsibility to arrange this.
We run paid social media campaigns for your every two months. You may make changes to your Facebook campaign and video every two months.
Running Facebook/Instagram campaigns
We will need campaign manager access to run paid Facebook campaigns. This only allows us to run paid campaigns and nothing else. We do not post content onto your social media feeds. Monthly campaign spend is paid by Ad On Group to Facebook and spend is depended on Facebook’s calculator of potential targeted audience reach. Reporting is based on Facebook’s campaign reporting tool.
This is the Facebook measure of the number of times your campaign is viewed. Ad On Group cannot be responsible for the final number of Facebook impressions you receive.
We run customer base digital marketing campaigns to your customers, on your behalf every two months. By agreeing to this package, you are allowing us to run these campaigns to your customers on your behalf. You may make changes to your EDM and video every two months
SMS Credits for Video Campaign
This is only relevant to the video campaign. Should you require more than the included amount of 500 texts every two months, the cost per SMS is 15 cents excl GST. These can be purchased directly via our texting portal platform that you have access to. These do not accumulate if you do not use them
You may send to a maximum of 2500 email contact per two months. These do not accumulate if you do not use them. Should you require more than this, you will be charged a fee for this service.
Running Email/Text Campaigns
We will set up three campaigns at the start of the project, for a six month period, and get your approval of these. We will use these agreed campaigns every two months. Should you deem it necessary at any stage we may change a campaign, with consultation from both parties.
We give you your video in a downloadable format to use as long as you are paying the monthly package subscription. Should you cancel your subscription, you must cease the use of these videos on all platforms. Ad On Group will check this. Should you still wish to continue using your videos on any platform, you will be charged 30% of the original monthly package cost, until such time as you have removed the video/s from ALL online platforms.
We require all requested information from you at a point of acceptance in order for us to build your website. This includes (but is not limited to) pictures, branding, contact details, product and service details, company background information, registrar details with account number and password. Please be aware that you are paying for your website from a point of acceptance, so any delay for requested information may limit our ability to complete your website.
We will host the website for you on our associated managed servers. We cannot be held responsible for any financial loss or damage should your hosting go down. Your website loading speed is dependent on the type of content you have on your website and we cannot be held responsible for dissatisfactory speeds. We will provide enough disc space and memory to allow optimal hosting
As part of your inclusions in your package you have quarterly changes. You may contact us to make the required changes or we may contact you. Unused changes do not accumulate over time. The nature of these changes and edits include pictures, products, icons, and standard texts. No more than 10% of the total content of the website may be changed at any one time. These include changes to your video.
Existing hosting supplier details
You must provide us with account details of your existing hosting platform, so we can take over the hosting and publish your website.
Domain Name Registrar Payments
On average, once every two years you are required to pay your chosen registrar for your website name. This is typically around $20. You are required to do ensure this happens and it is not part of this package
These packages do not provide for email hosting. We will point your domain at your email platform. You will need to provide us all relevant information for us to do this. The information that we require from you is your email provider name, your account details and access to your account for the sole purpose of enabling us to point your web domain to your email account.
Whilst we have all reasonable security protocol in place, we cannot be held responsible for any security breach on your website
We require your written approval for all the written content we create for you. Should you not provide approval or guidance on this, you must be aware that you are paying a monthly subscription from the point of sale.
Once we have produced your website we will publish it on a test site for you to view. You have seven working days to provide us with any feedback in relation to any changes you may deem necessary. Should we not hear from you, your website will be published live. Due to the fact that all our website packages include ongoing changes, you may at any time in the first quarter make any changes you require.
All payments for packages are made by paying us through our online shop, either by credit card or direct debit, as per the package descriptions and pricing.
In the instance that a payment is not made, a charge of $10 excl GST per month will be actioned by us.
All monthly payments for packages begin from the point of sale acceptance, regardless of whether we are still awaiting content from you to finalise the package.
Once we have received your order via our secure online shop, Ad On Group will engage with you to provision the service. We will produce the written advertising content for your chosen package and we will then get your approval before the chosen package is produced. Should you not approve our written content in a timely fashion, you need to be aware that you are paying for the service from the point of ordering.
It usually takes 7-10 working days to complete and activate your videos.
It usually takes 1-2 working days for an Ad On Hold change (not including player install).
It usually takes 14 working days to create your Video Boost.
It usually takes 14 working days to create your Video Campaign.
It usually takes 14 working days to create your website, so long as you have provided full access and content requirements.
The supplier is Ad On Group. We may for any reason terminate your service at any stage, for reasons beyond our control. Should this happen then your payment for this service would also cease.
Changes to your service outside of your inclusions
Should you require additional changes, outside of your package inclusions, this can only be purchased directly from us on a fee for service basis.
Should you need to make any changes to your service, these can be done by contacting Ad On Group.
As per the package inclusions outlined in Term 1.
You may not request any offensive or inappropriate advertising messages or video content. Should your request be deemed in any way offensive we will not produce or load any video and may withdraw your order. We reserve the right to refuse to provide any advertising service that is deemed offensive or inappropriate in any way.
Changes to your service
Cancelling your Existing customer offer package
Should you wish to notify us to cancel your service, this can be done by contacting Ad On Group at firstname.lastname@example.org. We will only accept cancellations in writing and some of the packages may attract Early Termination Charges.
Ad on Group Tel: 1300 055 091 Monday to Friday 9am-5pm AEST