https://adongroup.com.au/resources/ Plain-English guides to AI for Australian businesses, from Ad On Group. en-AU https://adongroup.com.au/resources/when-not-to-use-ai/ https://adongroup.com.au/resources/when-not-to-use-ai/ AI is the wrong tool more often than the hype suggests. Nine situations where using it costs more than it saves, or creates risk you didn't have. Dylan Bailey Working with AI https://adongroup.com.au/resources/what-is-shadow-ai/ https://adongroup.com.au/resources/what-is-shadow-ai/ Shadow AI is staff using AI tools the business hasn't approved. It's most common in organisations that banned AI without providing an alternative. Dylan Bailey Risk & governance https://adongroup.com.au/resources/what-is-prompt-injection/ https://adongroup.com.au/resources/what-is-prompt-injection/ Prompt injection is when instructions hidden inside content an AI reads — a web page, an email, a document — get treated as commands rather than as text. Dylan Bailey Risk & governance https://adongroup.com.au/resources/what-is-multimodal-ai/ https://adongroup.com.au/resources/what-is-multimodal-ai/ Multimodal AI handles more than text — images, audio, documents and screenshots — in the same conversation, which opens up work text-only tools couldn't touch. Dylan Bailey Foundations https://adongroup.com.au/resources/what-is-mcp/ https://adongroup.com.au/resources/what-is-mcp/ MCP is a standard that lets AI assistants connect to your real tools and data — your files, calendar, CRM — instead of only knowing what you paste into the chat. Dylan Bailey Foundations https://adongroup.com.au/resources/what-is-fine-tuning/ https://adongroup.com.au/resources/what-is-fine-tuning/ Fine-tuning retrains a model on your own examples to change how it behaves. For most businesses, better prompting or connecting your data solves the same problem for far less. Dylan Bailey Foundations https://adongroup.com.au/resources/what-is-ai-bias/ https://adongroup.com.au/resources/what-is-ai-bias/ AI bias is systematic skew in output that reflects patterns in training data. In business it shows up most in screening, ranking and anything that sorts people. Dylan Bailey Risk & governance https://adongroup.com.au/resources/what-is-a-system-prompt/ https://adongroup.com.au/resources/what-is-a-system-prompt/ A system prompt is a standing instruction that applies to every conversation with an AI tool — the rules it follows before you type anything. Dylan Bailey Foundations https://adongroup.com.au/resources/what-is-a-context-window/ https://adongroup.com.au/resources/what-is-a-context-window/ A context window is how much an AI model can hold in mind at once — the conversation, your documents, its own replies. Once it's full, the earliest material drops out. Dylan Bailey Foundations https://adongroup.com.au/resources/what-are-tokens/ https://adongroup.com.au/resources/what-are-tokens/ Tokens are the chunks of text an AI model reads and writes. They're the unit behind both pricing and context limits — roughly three-quarters of a word each. Dylan Bailey Foundations https://adongroup.com.au/resources/what-are-embeddings/ https://adongroup.com.au/resources/what-are-embeddings/ Embeddings turn text into numbers that capture meaning, so a system can find related material even when it shares no words with the search. Dylan Bailey Foundations https://adongroup.com.au/resources/what-are-ai-guardrails/ https://adongroup.com.au/resources/what-are-ai-guardrails/ Guardrails are the constraints that stop an AI system doing things it shouldn't — what it can access, what it can act on, and what happens before anything irreversible. Dylan Bailey Foundations https://adongroup.com.au/resources/is-it-safe-to-put-company-data-into-ai/ https://adongroup.com.au/resources/is-it-safe-to-put-company-data-into-ai/ Whether it's safe depends on which plan you're on and what the data is. Business and enterprise tiers generally don't train on your inputs — free consumer tiers often may. Dylan Bailey Risk & governance https://adongroup.com.au/resources/how-to-write-an-ai-usage-policy/ https://adongroup.com.au/resources/how-to-write-an-ai-usage-policy/ A practical guide to writing an AI usage policy for an Australian small business — what to include, what to leave out, and why one page beats twelve. Dylan Bailey Working with AI https://adongroup.com.au/resources/how-to-roll-out-ai-to-your-team/ https://adongroup.com.au/resources/how-to-roll-out-ai-to-your-team/ Most AI rollouts stall after the enthusiasts. Getting the rest of a team using it takes specific tasks, protected time and a visible standard — not a licence and a link. Dylan Bailey Working with AI https://adongroup.com.au/resources/how-to-review-ai-output/ https://adongroup.com.au/resources/how-to-review-ai-output/ AI output is confident whether or not it's correct. A short, targeted review habit catches the specific things it gets wrong without undoing the time saved. Dylan Bailey Working with AI https://adongroup.com.au/resources/how-to-measure-ai-roi/ https://adongroup.com.au/resources/how-to-measure-ai-roi/ Measuring AI ROI starts with counting hours on specific tasks before and after. Vague productivity claims can't be defended — task-level numbers can. Dylan Bailey Working with AI https://adongroup.com.au/resources/how-to-build-an-ai-knowledge-base/ https://adongroup.com.au/resources/how-to-build-an-ai-knowledge-base/ Getting AI to answer from your own documents depends far more on curation than technology. Feeding it everything you have is the most common way to fail. Dylan Bailey Working with AI https://adongroup.com.au/resources/free-vs-paid-ai-tools/ https://adongroup.com.au/resources/free-vs-paid-ai-tools/ The gap between free and paid AI tiers isn't mainly about features — it's about which model you reach, whether your data trains it, and whether you can administer it. Dylan Bailey Tools & comparisons https://adongroup.com.au/resources/ai-for-customer-service-teams/ https://adongroup.com.au/resources/ai-for-customer-service-teams/ The reliable customer service win isn't a chatbot answering customers — it's AI helping your agents answer faster and more consistently. Dylan Bailey Working with AI https://adongroup.com.au/resources/ai-for-admin-teams/ https://adongroup.com.au/resources/ai-for-admin-teams/ Admin work is mostly text moving between systems, which is where AI is strongest. The tasks worth starting with, and the ones to leave alone. Dylan Bailey Working with AI https://adongroup.com.au/resources/ai-and-the-privacy-act/ https://adongroup.com.au/resources/ai-and-the-privacy-act/ Putting personal information into an AI tool is a disclosure under Australian privacy law. The Privacy Act and the APPs apply the same way they do to any other handling. Dylan Bailey Risk & governance https://adongroup.com.au/resources/ai-and-copyright-in-australia/ https://adongroup.com.au/resources/ai-and-copyright-in-australia/ Australian copyright requires a human author. Purely AI-generated material likely attracts no copyright, which matters when you need to own or licence what you produce. Dylan Bailey Risk & governance