Important Information

Packages
Ad On Hold Message Change : is $510 exl exl gst once off ( see package inclusions on the packages page )
Ad On Hold Flexi Message: is $80 exl gst per month – NO CONTRACT ( see package inclusions on the packages page )
Ad On Digital Video Flexi : is $100 exl gst per month – NO CONTRACT (see package inclusions on the packages page )
Dynamic Email Signatures: is $10 exl gst per month.- NO CONTRACT ( see package inclusions on the packages page )
Video Boost Plus: is $275 exl gst per month.- 6 month minimum term ( see package inclusions on the packages page )
Video Campaign is $310 exl gst per month.- 6 month minimum term ( see package inclusions on the packages page )
Website – Illuminate is $175 exl gst per month.- 6 month minimum term ( see package inclusions on the packages page )
Website – Showcase is $325 exl gst per month.- 6 month minimum term ( see package inclusions on the packages page )

Set Up Fees
Our packages include a once off set up fee.
These are charged along with your first monthly fee.Edits for Videos, on Hold, Boost, Campaign and email signature, websites

Video Flexi
You may choose to edit your video a maximum of 1 every 2 months. These edits do not accumulate, and an edit is a partial change to the original video ie New product/ service inclusion, change of details, change of offer. Price on application for whole video revamps. You may keep your original versions of your video

Ad On Hold Flexi
You may choose to edit your on Hold a maximum of 1 every 3 months plus a Christmas Message every year. These edits do not accumulate, and an edit is a partial change to the on Hold ie New product/ service inclusion, change of details, change of offer. Price on application for whole video revamps. You may choose to edit your email signature a maximum of 1 every 3 months. These edits do not accumulate, and an edit is a partial change to the signature ie New name and contact, New product/ service inclusion, change of details, change of offer. Price on application for whole signature revamps.
Video Boost you may make changes to your FB campaign and video every 2 months.
Video Campaign you may make changes to your EDM and video every 2 months
Websites – You may choose to edit your website (with your video) once every 3 months.
These edits do not accumulate, and an edit is a partial change to the website and or video ie New product/ service inclusion, change of details, change of offer. Price on applicationfor whole video and website revamps.

Video ownership
We give you your video in a downloadable format to use as long as you are paying the monthly package subscription. Should you cancel your subscription, you must not use your videos on any of the platforms you may have placed your video onto. Ad On Group will check this. Should you still wish to continue using your videos on any platform, you will be charged 30% of the original monthly package cost, until such time as you have removed the video/s from ALL online platforms.

Websites

Content Creation
We require all requested information from you at a point of acceptance in order for us to build your website. This includes ( but is not limited to ) pictures, branding, contact details, product and service details, company background info. Please be aware that you are paying for your website from a point of acceptance, so any delay for requested info may limit our ability to complete your website.

Hosting
We will host the website for you on our associated managed servers. We cannot be held responsible for any financial loss or damage should your hosting go down.

Ongoing service
As part of your inclusions in your package you have quarterly changes. You may contact us to make the required changes or we may contact you.

Existing hosting supplier details
You must provide us account details of your existing hosting platform, so we can take over the hosting and publish your website

Email Hosting
These packages do not provide for email hosting. We will point your domain at your email platform. You will need to provide us all relevant information in order for us to do this.

Security
Whilst we place all reasonable security protocol in place, we cannot be held responsible for any security breach on your website

Email Signatures
Only works on Outlook, G mail, Apple mail and Windows mail
Your Browser must be Chrome or Safari.
We will provide you with links to upload each finalised email signature for you to embed into the email provider. Should you not be sure of how to do this, the Ad On Group team can talk you through doing this, via a phone consultation. From time to time customers may give us sharing access to do the loading on their behalf. A disclosure and privacy agreement will be entered into by both parties, should this be the case.

Payments
All payments for packages are made by paying us through our online shop either by credit card or direct debit, as per the package descriptions and pricing.All monthly payments for packages begin from the point of sale acceptance, regardless of whether we are still awaiting content to finalise the package from you

Post sales Changes to your service
Should you require an additional changes, outside of your package inclusions, this can only be purchased directly from us on a fee for service basis

Providing the service
Once we have received your order via our secure online shop, Ad On Group, will engage with you to provision the service. We will produce the written advertising content for your chosen package and we will then get your approval before the chosen package is produced. Should you not approve our written content in a timely fashion, you need to be aware that you are paying for the service from the point of ordering.
It usually takes 7-10 working days to complete and activate your videos
It usually takes 1-2 working days for an Ad On Hold change ( not including player install)
It usually takes 1-3 working days to create your email signature.
It usually takes 14 working days to create your Video Boost.
It usually takes 14 working days to create your Video Campaign.
It usually takes 14 working days to create your Website, providing you have provided full access and content requirements.
Installation of Ad On Hold message players for the Ad On Hold Flexi
Ad On Group use accredited Telco contractors to install message players. We cannot be held accountable for any loss or damage that may be caused by these installers.
The Ad On Hold message change package does not include a Technician visit

Contracts
As per the package inclusions

General
This supplier is Ad On Group. We may for any reason terminate your service at any stage, for reasons beyond our control. Should this happen then your payment for this service would also cease.

Face Book Impressions
This is the Face Book measure of the number of times your campaign is viewed. Ad On Group cannot be responsible for the final number of Face Book impressions you receive

SMS Credits for Video Campaign
This is only relevant to the video campaign. Should you require more than the included amount of 500 texts every 2 months, then cost per SMS is 15 cents ex gst each. These can be purchased directly via our texting portal platform that you have access to. These do not accumulate if you do not use them.

Email credits
You may send to a maximum of 2500 email contents per 2 months. These do not accumulate if you do not use them. Should you require more than this, it will be charged fee for service.

Running Email / Text Campaigns
We will set up 3 campaigns at the start of the project, for a 6 month period, and get your approval of these. We will use these agreed campaigns every 2 months. Should you deem it necessary at any stage we may change a campaign, with consultation from both parties.

Running Face Book / Instagram campaigns
We will need campaign manager access to run paid Face Book campaigns. This only allows us to run paid campaigns and nothing else. We do not post content onto your social media feeds. Monthly campaign spend is paid by Ad On Group to facebook and spend is depended on facebook’s calculator of potential targeted audience reach.Reporting is based on facebook’s campaign reporting tool.

Offensive material
You may not request any offensive or inappropriate advertising messages or video content. Should your request be deemed in any way offensive we will not produce or load any video and may withdraw your order. We reserve the right to refuse to provide any advertising service that they deem offensive or inappropriate in any way.

Changes to your service
Should you need to make any changes to your service, these can be done by contacting Ad On Group.

Cancelling your Existing customer offer package
Should you wish to notify us to cancel your service, this can be done by contacting Ad On Group at info@adongroup.com.au . We will only accept cancellations in writing and some of the packages may attract Early Termination Charges.

Useful contacts
Ad on Group : Tel : 1300 055091 Monday to Friday 9-5 AEST